Sales & customer service
Tools for enquiries, quotes, orders and account information that help staff and customers get what they need.
Salesforce
HubSpot
Shopify
HANDS-ON SOFTWARE DELIVERY
Get the improvements you haven't had time to make.
I work with you and your team to identify improvements worth making, then design, build and look after the software. From everyday operations to practical AI, I take care of the technical work.
Fawwaz Alharbi
Principal Engineer
PROVEN ENGINEERING LEADERSHIP
10+ years of software engineering and leadership.
Experience across enterprise systems and digital products.
- Enterprise scale
- Consumer platform
- Delivery platform
- Acquired by Spectrum.Life
BUSINESS SOFTWARE, IN PRACTICE
What that could look like.
A few examples of tools for everyday business work.
Account prices, repeat orders and delivery details in one portal.
DONE FOR YOU
I handle the technical work.
I shape, build and look after the software. You bring priorities, people and feedback.
Understand and shape
I learn how the work happens, look at your existing tools, and help decide where to start.
Build and launch
I design, build and test the software, connect it to your systems, and get it ready for your team to use.
Maintain and improve
I keep the software reliable, address feedback, and improve it as your business evolves.
What I need from you
Share your priorities, introduce me to the people doing the work, and review progress. I take responsibility for software delivery.
THE RANGE I BRING
One technical partner, across your business.
Engineering leadership and hands-on delivery, connected to the systems you already use.
Operations & stock
Practical ways to plan work, track stock and record what happens on the floor or in the field.
SAP
Airtable
Excel
Finance & reporting
Connect information across your systems so costs, invoices and business performance are easier to follow.
QuickBooks- Excel
- SAP
Administration & approvals
Help documents, requests and approvals move forward with less repeated entry and chasing.
- Airtable
Zapier
n8n
Automation & practical AI
Put automation and AI to work on documents, information retrieval and routine tasks, with review where it matters.
Claude
OpenAI- n8n
- Zapier
PROVEN OUTCOME
WeLysn: from monthly release freezes to acquisition.
I joined WeLysn, an Australian telehealth business, during a major platform migration. We modernised the platform, shifted the team to continuous delivery, and went from monthly deployment freezes to multiple releases a day. In 2026, WeLysn was acquired by Spectrum.Life as part of their expansion into Australia.
Multiple / dayDeployment frequencyUp from monthly batches
100%Platform migrationZero-downtime cutover
AcquiredBusiness outcomeBy Spectrum.Life in 2026
FREQUENTLY ASKED QUESTIONS
A few practical questions.
I work with established businesses in manufacturing, wholesale and distribution, retail, consumer goods, medical equipment and other operationally complex industries. The starting point is a part of the business you want to improve.
No. Bring the work you want to improve, even if you are unsure what the solution should be. I learn how it happens, listen to the people involved, and help decide what to tackle first.
I look at your priorities, the work involved and the tools you already use. I help identify an improvement worth making and agree a manageable starting point with you. Sometimes an existing tool can do what is needed without a custom build.
I work with the tools that already run your business, including spreadsheets, ERP, accounting, customer and inventory systems. I connect new software to those systems where it fits the work.
I need your priorities, access to the people and systems involved, and feedback on working software. I agree the involvement needed as the work takes shape. You make the business decisions; I handle software delivery.
Yes. The custom software and source code belong to your company, with repositories and cloud accounts under your control.
Yes. My work continues after launch: keeping the software reliable, addressing feedback, maintaining security and improving it as your business changes.
AI can help with finding information, preparing drafts and extracting details from documents. I use it where it fits the work, with review built in for decisions that need a person.